Recently, I watched a webinar that addressed what life will be like going forward after COVID-19 is behind us. Certainly, the world is changing for individuals, families, groups and companies, and it may never be the “same” as it was before.
The good news is that we continue to learn a lot during this worldwide pandemic, especially how individual actions can have a domino effect. One person ignoring physical distancing can set off a chain reaction with negative results. On the other hand, one person following good hand-washing and sanitizing practices can prevent the spread of the virus to others. When thousands, and even millions of people follow healthy practices individually, it has a major impact.
Right now, we are seeing businesses being reopened in various parts of the United States and in some Canadian provinces, but with changes aimed at keeping customers safe. Restaurants, for example, are limiting the number of people who can be in a dining room at the same time. Wait staff are wearing gloves and masks. The person that takes your money or credit card will not be the same one bringing your food to the table. How long will these measures last? No one knows, and we have to trust our Governments to take a similar step in the future with extreme care.
In the meantime, for business owners across all industries, we have to be cognizant of what is happening and what may occur in the future. We want to get back to normal as soon as we can, but it will likely never be the same. Rather than becoming things of the past, many of the coping mechanisms we have developed to keep employees and customers safe will become what I call the “new normal.” For TWO MEN AND A TRUCK® Canada, we understand that the future will be all about trust, and we intend to continue to uphold our promise to be “The Movers Who Care”. For us, it has always been about doing the right thing to earn and keep the confidence of our customers.
For the future, our movers will continue to wear clean uniforms, use masks, gloves, practice good hygiene which includes the use of hand sanitizers and frequent hand washing. Physical distancing will be top of mind. We will continue to clean and sanitize our trucks & equipment. I call this the “price of admission” for entering our customers’ residences or offices with trust and confidence on both sides. We, and all businesses serving the public, have to be seen to be walking the talk and do the best we can to stay healthy and help keep everyone else healthy as well. Considering the seriousness of what has happened in this year, this commitment will carry on well into the future.
During Covid-19, we no longer perform on-site estimates at our customer's homes, condos, apartments or offices. We are leveraging technology to perform virtual walk-throughs, as well as performing telephone estimates. Customers can now take advantage of a new chat feature available on our Franchisees web sites and also have the ability to text with our CSR's. Our Canadian corporate site is www.twomen.ca
Moving is a very essential service, regardless of time of year, economic ups and downs, and even the presence of pandemics. We understand the importance of transporting people’s cherished possessions safely and with care. We also pride ourselves on treating our customers as though we’re moving our grandmother – We call it The “Grandma Rule(R).” We sure don’t want any grandmothers, grandfathers – or anyone else - getting COVID-19, so we will continue to take precautions.
We will continue to move Canada forward!